Below are a list of some questions that are frequently asked. We keep updating this page so that you can find answers to the most common questions... please click the questions to view their answers.
 What information is required to have a design digitized?
We require all the information that you see on the order form located here. Once we have all the information, we can deliver your digitized design very quickly without asking any further questions. What do we call a quality digitizing service?
It is all in the tiny little things. Some can't easily be seen by the naked eye. We strive to produce designs that run well with the fewest jumps, color changes and machine trims possible. We digitize in accordance with each individual customers' needs and standards.
Does a design work on all fabrics/backings?
The type of fabric/backing dictates the type of underlay, push and pull effects, and stitch density. Not all fabrics/backings require a design edit but there is no guarantee a design will work on all types.
How should I send my artwork?
We only accept artwork by uploading it using the order form along with all the other order information. The clearer the artwork ... the better the results. We prefer art formats such as .eps, .cdr or .ai. We also accept .jpg, .bmp, .tif, .gif image files. You may also send a scanned stitch out of design you want to be digitized.
Can i request estimates before an order?
Yes, why not. You can use our quick order form. All you will need to do is fill out the online form and select the Estimate part at the end of the form.
What is the best way to send an art design?
The best way is to fill out the order form and attach the artwork file there. If you have problems sending the artwork that way, you can send it to us via email.
Do you offer a FREE TRIAL?
Yes, if you are running a good regular business and want to start using our services, please use the contact page to send us a message, we will offer you a 5000 stitches free trial. Any stitches over 5000 WILL be charged.
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